Annex B
Complaints
The House of Lords Appointments Commission is committed to a nomination and
assessment process that is fair, open and transparent. The Commission’s
Code of Practice states that it will respond appropriately to complaints
received about the process for assessing nominations or the way in which an
individual nomination has been handled.
How to complain
If you feel that you have reason to complain, please let the Commission
know as soon as possible.
If you telephone, the Commission will ask that you make your complaint in
writing so that it is able to address fully all the points you have raised.
Please set out your complaint clearly and the reasons for it. Your letter
should be sent to the Secretary to the House of Lords Appointments
Commission at 35 Great Smith Street, London, SW1P 3BQ
The Commission is also happy to receive your complaint by email to enquiry@lordsappointments.x.gsi.gov.uk
Your complaint
This will be acknowledged as soon as it is received. Generally, we will try
to respond fully, in writing, within 15 working days. If it is not possible
to respond quickly to yourcomplaint, we will explain why and let you know
how long it is likely to take.
The Commission will look carefully at all complaints. However, it does not
undertake to provide information as to why it has been unable to recommend
an individual nominee for appointment as a non–party political member of
the House of Lords. The Commission will be able to recommend only a very
few outstanding people for appointment to the House of Lords. In this
difficult task, it will be guided by the published criteria setting out the
qualities and experience that it will look for in nominees. Recommendations
will be made on the basis of individual merit.
The Commission always welcomes feedback on the nomination and assessment
process and, where there is a need for change, it will make this public.
